Eligible items will be granted one automatic renewal. Staff may grant an extra renewal, in person or by phone, as long as no one is on the reserve list for the item.
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Museum passes and mobile hotspots may not be renewed.

If a patron loses an item, a replacement fee is charged. (Replacement copies are also accepted). For Lilly items, the replacement fee will be the recorded price of the item; if no price is recorded the default fee will be charged.
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You may clear your account by returning the items if you find them, or by paying the billed cost. If the materials belong to another library, checks must be made out to the owning library.
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We will not offer a refund if you find the items after paying the replacement cost, so please make every effort to find the items before you pay your bill.
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For additional information, please click here to review our comprehensive Lost Materials Policy.

Please contact the library at (413) 587-1500 or lillylibrary@cwmars.org with any questions.